Case Study 2 - Department Store
*The Project Flow

EWW conducted an analysis on the area of delivery lead-time, product flow, customer satisfaction and cost structure for the client. The solution presented includes

• Providing flexible delivery team with significant backup resources
• Allocating both dedicated team & standby resources to cater order fluctuations
• Developing an enquiry system initiated by website to manage end customers’ requirements and to achieve real-time information sharing
• Carrying out automatic transportation scheduling
• Providing same-day delivery

EWW Advantages…

• Dedicated distribution network
• Flexible Fleet
• Highly efficient order processing
• Same-day delivery
• Automatic delivery scheduling
• Online change scheduled by customer
• 24-hr real-time trace & tracking
• Order enquiry hotline
• Real-time delivery status

EWW Achieves…

• Over 99.5% order fulfillment
• Efficient e-fulfillment operation
• Tracking cargo anytime & anywhere
• Reduce operation lead time by 20%
• Increase operation capacity by 10%
• Reduce operation cost by 28%
• Extend operating time to 24 hours
• Increase sales volume by 12%
• Increase brand image by increasing the service level
• Zero customer complaint for home delivery service